The Lighthouse Coach

ServiceNow Essentials: Run Work on the Platform IT Runs On — the free Preview

This page is the real first concept of ServiceNow Essentials: Run Work on the Platform IT Runs On (Signature Course No. 279) — not a trailer and not a video. You work through Concept 1, “The Record Is the Work,” in a Socratic conversation with an AI coach: she asks before she teaches, builds on your own answers, and holds you to a mastery bar before the concept counts as done.

What this course teaches. Run work on the platform IT runs on: records and the task spine, the catalog as a published promise, incidents with a priority that means something, layered requests, SLA clocks, and the administrator standard that keeps the platform trustworthy.

How the Preview works. Meet Sutton, our Head Coach, then request your free Preview key — it arrives by email in a moment. Pick your coach (Sutton, Alex, Caroline, Jack, Catherine, or Marcus), hear each one ask this concept’s first question, and begin. One concept, one five-minute conversation, coached exactly as enrolled learners meet it. When you’re ready for all 18 concepts, the full course is $195.

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