The Lighthouse Coach

Customer Experience (CX) Management: Design the Whole Journey — the free Preview

This page is the real first concept of Customer Experience (CX) Management: Design the Whole Journey (Signature Course No. 294) — not a trailer and not a video. You work through Concept 1, “The CX Seat,” in a Socratic conversation with an AI coach: she asks before she teaches, builds on your own answers, and holds you to a mastery bar before the concept counts as done.

What this course teaches. Design the whole journey your customers actually live: claim the CX seat, map the journey from evidence, listen where the silence is, measure with honest denominators, and govern the fixes no single team can make alone — ending in an enterprise fix plan for the journey that loses you the most customers.

How the Preview works. Meet Sutton, our Head Coach, then request your free Preview key — it arrives by email in a moment. Pick your coach (Sutton, Alex, Caroline, Jack, Catherine, or Marcus), hear each one ask this concept’s first question, and begin. One concept, one five-minute conversation, coached exactly as enrolled learners meet it. When you’re ready for all 18 concepts, the full course is $195.

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