The Lighthouse Coach

Customer Onboarding and Implementation: Land the Customer You Just Won — the free Preview

This page is the real first concept of Customer Onboarding and Implementation: Land the Customer You Just Won (Signature Course No. 471) — not a trailer and not a video. You work through Concept 1, “The Implementation Seat,” in a Socratic conversation with an AI coach: she asks before she teaches, builds on your own answers, and holds you to a mastery bar before the concept counts as done.

What this course teaches. Every sale ends twice — at the signature, and again when the customer either does their real work in the product or quietly goes back to the spreadsheet. This course teaches the implementation seat between those endings: audit the sale you inherited, write the done-state in outcome language, found the project at a kickoff that sets truth, discover the actual workflow, build a plan whose milestones carry evidence, and hand over a customer who is live, working, and honestly recorded.

How the Preview works. Meet Sutton, our Head Coach, then request your free Preview key — it arrives by email in a moment. Pick your coach (Sutton, Alex, Caroline, Jack, Catherine, or Marcus), hear each one ask this concept’s first question, and begin. One concept, one five-minute conversation, coached exactly as enrolled learners meet it. When you’re ready for all 18 concepts, the full course is $195.

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