The Lighthouse Coach

AI for Customer Service — the free Preview

This page is the real first concept of AI for Customer Service (Signature Course No. 62) — not a trailer and not a video. You work through Concept 1, “AI at Your Elbow,” in a Socratic conversation with an AI coach: she asks before she teaches, builds on your own answers, and holds you to a mastery bar before the concept counts as done.

What this course teaches. Customer service now runs with a fast, fluent, unreliable assistant sitting beside every representative — drafting replies before the representative has finished reading, summarizing contacts nobody has time to summarize, answering policy questions with complete confidence whether the answer is right or invented.

How the Preview works. Meet Sutton, our Head Coach, then request your free Preview key — it arrives by email in a moment. Pick your coach (Sutton, Alex, Caroline, Jack, Catherine, or Marcus), hear each one ask this concept’s first question, and begin. One concept, one five-minute conversation, coached exactly as enrolled learners meet it. When you’re ready for all 18 concepts, the full course is $195.

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